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How benang33 Handles Your Personal Information

Your account data belongs to you — we just need certain details to keep your wallet connections to DANA, OVO, and GoPay working smoothly and your account secure.

Account data protectionLocal wallet privacy: DANA, OVO, GoPayYour right to access and correct dataClear data retention termsContact us to update your details

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DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security is not a badge — it is a process. Here is how benang33 handles the four areas that matter most to your privacy: the data we store, the cookies we use, how long we keep things, and how you stay in control of your own account record.

Account Security

Login sessions are protected with OTP verification tied to your registered mobile number. Unusual access patterns from a new device trigger an additional confirmation step before your account opens.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytical cookies to understand how the account dashboard is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Schedule

Active account data is kept for as long as your account remains open. Once an account is closed, we follow a defined schedule — retaining only what regulations in your region require, then deleting the rest.

Your Right to Correct or Remove Data

You can request a copy of the personal data we hold, ask us to fix any inaccuracy, or submit a deletion request through live chat or email. We verify your identity via your registered account before acting on any request.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove data we hold about you, our account support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or via our help page. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable standards in your region.

Live Chat Access live chat from inside your account dashboard to raise a data access or correction request. Our team handles privacy queries through the same channel as account support.

Email Support Send your privacy request by email with your registered account details. We use your account email to verify identity before processing any data change or deletion.

Help Page Our help page lists the steps for submitting a formal data request, including how to ask for a copy of your account data or flag a concern about how your information is used.

What This Privacy Policy Covers and Why It Matters

benang33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with benang33, we collect information that makes your experience functional — your name, contact details, and the wallet identifiers tied to DANA, OVO, or GoPay that you use for deposits and withdrawals. We also collect device and session data to keep

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your account accessible across mobile and desktop, and to detect unusual login activity before it becomes a problem. This data stays within the systems needed to operate your account. We do not sell your personal information to third parties. We may share data with payment processors
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only to the extent needed to complete a transaction through your chosen local wallet. Any data shared for this purpose is governed by the same security standards we apply internally. Our policy applies to all account holders in Indonesia where access is permitted under local law
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and eligible regions. We retain your data for as long as your account is active, or as long as applicable regulations in your region require. If your account is closed, we follow a defined retention schedule before deletion. You can request a copy of the data
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we hold about you, ask us to correct inaccuracies, or raise a deletion request through our support channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on benang33

These are the questions we hear most often from account holders in Indonesia about how their data is handled, what rights they have, and how to act on them.

We collect your name, email address, mobile number, and the wallet identifiers you link — DANA, OVO, or GoPay — along with device and session data needed to secure your login.

Wallet identifiers are used only to process your deposit or withdrawal. They are not retained in a form that allows us to initiate a transfer without your active instruction on each transaction.

Yes. Submit a data access request through live chat or email, and include your registered account details so we can verify your identity before sending anything.

Some fields — like your display name — can be updated directly in account settings. For fields tied to identity verification, contact support through live chat and we will walk you through the correction process.

No. We do not sell or pass your personal data to third parties for marketing. Data is shared only with payment processors to complete transactions, and only to the extent required.

After account closure we follow a defined retention schedule. Data required by applicable regulations in your region is kept for the required period, then deleted. You can ask us what applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How benang33 Handles Your Personal Information

How We Protect and Manage Your Account Data

Account Security

Cookies and Session Tracking

Data Retention Schedule

Your Right to Correct or Remove Data

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on benang33

01 What personal data does benang33 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information stored after a transaction?

03 Can I request a copy of all the data benang33 holds about me?

04 How do I correct inaccurate information in my account profile?

05 Does benang33 share my data with third parties for marketing?

06 How long is my data kept after I close my account?

Privacy Policy

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